Original topic:

UI Crash when closing app from recents view [Tab S9]

(Topic created on: 10-01-2024 10:35 AM)
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Rocker2234
Beginner Level 2
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Tablets
When closing an app that supports only portrait mode (Reddit for me) and the device was last used in landscape mode, the UI crashes and starts blinking.

Steps to reproduce:
  • Get the device to rotate to landscape.
  • Open reddit.
  • Open recents view.
  • Swipe and close reddit.
Expected Behavior:
Reddit closes and user is returns to home screen.

Actual Behavior:
Reddit closes, UI crashes and Screen starts to blink.
2 Comments
cs_member10
Moderator
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this. we are continuously working to make our products better and more efficient.

Kindly change the Wallpaper and theme of the device. Advise you to choose wallpaper available in a ‘Featured’ section of the wallpaper setting.

Navigation Path to Change Wallpaper: Long Touch at Home Screen > Wallpaper and Style > -Change Wallpaper > Apply Any Wallpaper in Featured Section.

Navigation Path to Change Theme: Long Touch at Home Screen > Themes > Apply themes available at Galaxy Themes.

If the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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