I’m facing a recurring issue on my Samsung Galaxy S9 FE Plus. When I try to drag an app from the taskbar to enable split screen, the device immediately goes to the lock screen, and the action is not completed. This happens consistently, making multitasking difficult.
I have tried the following steps but the problem persists:
Cleared One UI Home cache
Updated to the latest software version
Restarted in safe mode
Reset app preferences
Kindly look into this and advise if this is a known bug with the latest One UI or if any fix/workaround is available.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
