Original topic:

Tablet shutdown on its owm

(Topic created on: 3 weeks ago)
90 Views
Noor003
Beginner Level 4
Options
Tablets

So today I charged my tab till 50 percent and later put it aside for upto 4-5hts
Later I'm shocked to find that my tab completely shutdown
When I tried to check for the battery logs, it's all ersed completely 

Thankfully no other functions seem to have been compromised 

Can someone make sure that this ain't a serious problem
5 Comments
Tanweerعلي
Active Level 3
Tablets
Diagnose the issue..if the results are not satisfactory, kindly visit service center
goodthings
Expert Level 5
Tablets
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Tablets
Your's most welcome to here.
0 Likes
RAJESH1084
Active Level 8
Tablets
Life time of tab is completed or motherboard issue. Please visit service centre
0 Likes
cs_member10
Expert Level 5
Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Galaxy device Auto-turn off issue:
→ Does this happen when you are using a particular app?
Note: Ensure that you only download apps from reliable and safe sources such as Galaxy apps or the Google Play Store.

→ Check the Power key or Side key.
Step 1: Remove any covers or accessories that may interfere with the device's buttons.
Step 2: Examine the Power or Side keys for regular movement. When you push the button, there should be a small but definite clicking sound. If the key becomes stuck, it may trigger unexpected shutdowns.

→ Check space availability: Settings > Battery and device Care > Storage.

→ Check device heating: If your device becomes too hot, it might switch off itself automatically. This can be after running for a long time or when running more power-intensive apps like playing games etc.

→ Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support