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01-17-2026 02:23 PM in
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01-18-2026 01:23 PM in
TabletsDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would like to assure you that Samsung is fully committed to providing the best products to our customers. Each item undergoes thorough checks by our engineers to ensure that it meets our high standards before it is launched in the market. If you face any issue with your device kindly share the log file regarding issues. Also, share video clips and images for better understanding. This will help us to further investigate and resolve your issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support