Tab A9 Plus Lag

[mn_fibin]

Hey Samsung, 

Ever since I updated my tab a9 plus to OneUI 6.1 there is this wierd lag and shuttering while scrolling through app drawer and all. Sometimes I noticed inside some apps also. There is no this kind of shutters before. So kindly look into this and release a update fixing this issue.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[alieno]

Exactly .. I was surprised that they still did not fix this 90hz lag issue in their recent update .. very very poor updates from Samsung.

[mn_fibin]

U also have a9plus?

[alieno]

Yes

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues. However, we are taking your valuable feedback regarding this. we are continuously working to make our products better and more efficient.

● Kindly check the space on your device:
Path: Settings > Battery and device Care > Storage
To improve the device performance there should be sufficient space.

● Kindly check the RAM in your device:
Path: Settings > Battery and Device Care > Memory.
The device's RAM should be free to improve performance. So clear the RAM once a day.

● Clear app cache through Device care:
Tap on Settings>Device Care> Storage> Clean Now.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

● Is there any unnecessary application running in the background?
Kindly close the background running applications in the device (Tap the left side key & close the background running application).

● Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> Select the third-party application from Apps> Uninstall.

● Kindly check if you are using a memory card on your device.
If you are using the memory card on your device. we will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray.
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step 2: Pull out the tray gently from the tray slot.
Step 3: Remove the memory card.
Step4: Insert the tray back into the tray slot
Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

● If you enabled Power Saving Mode, Power saving mode limits the performance of the device. So we recommend disabling the Power Saving mode in your device.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

[its_avm]

Facing the same issue fr.....😢, if you get any update on the situation then please update me also

[mn_fibin]

Ig we need to wait for the security patch update🥲

[mn_fibin]

As of now I did some tweaks and the lag is less or sometimes only.....I turned off ram expansion, switched to 60hz, clear the cache partition