Tab A8 mic not working on Zoom or Teams video calls

[Anonymous]

Model Number: SM-T290 (Samsung Galaxy Tab A8, 2019)

Country: India

Android Version: 10 (One UI Core 2.1)

Software Build #: QP1A.190711.020.T290XXU2BUE1

Zoom Version: 5.6.6.2076

MS teams Version: 1416/1.0.0.2021055001

Microphone for Apps like Zoom, MS teams stopped working after the April 1 patch. Same issue has been raise in US community as well and it seems there is new update available which fixes the issue. Please provide the patch to Indian users as well quickly. Causing lot of issues to students

Solution is US community thread - https://us.community.samsung.com/t5/Tablets/Tab-A8-mic-not-working-on-zoom-or-messenger-video-calls/...

[RevSrika]

yes, I am facing the same issue too

[Amritha7]

Same problem is facing by me
Please solve as early as possible

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Anonymous]

Samsung Members Application is not available in Google Play but available in Samsung store to download.

[zahidzub]

When the issue will be resolved

[zahidzub]

Is it resolved for any one?

[Anonymous]

Samsung has released a patch for India. Updated the same manually and it fixed the issue.
Go to Settings>Software Update>Download and Install

[zahidzub]

Yes got update and issue is solved.but how Samsung missed this quality check ?
Please any one let me know to how to escalate it further