Original topic:

Sound problem in S6 lite Tablet

(Topic created on: 03-23-2023 02:10 PM)
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Galaxyforhome
Active Level 1
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Tablets
I am using this tablet. S6 lite ... but from the day i bought this...the speakers are not working properly.....whenever i play music on 90% above volume...the sound starts lagging few moments later..(Khich -khich like coughing🫥 )...and gives discontinued sound..

* I reported to samsung member and they sent me a list of to do list...and i did but problem still exists... 
* I called samsungs customer agent in the start...he did everything using smart tutor...investigated all the settings but problem still continued ... 
* I WENT to nearest Samsungs service centre....they didnt diagnosed it very well acc. To me They changed the software but the problem still continued... 

Am i the only one with this problem ???
7 Comments
cs_member8
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Galaxyforhome
Active Level 1
Tablets
I did but got no proper answer they said "....will contact u later..." but its been two days no response came from the support
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Galaxyforhome
Active Level 1
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📎SmartSelect_20230323_102335_Samsung Members_1000004067_1679547216.jpgSmartSelect_20230323_102402_Samsung Members_1000004068_1679547242.jpg
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Dianahemes
Active Level 3
Tablets

What to do if the sound on your Tabe is not working
Remove external devices.
Check Bluetooth connections.
Increase the volume. 
Clean the speaker.
Check the protective film on your device.
Reboot your device in safe mode.
Perform a factory reset.

 

Regards,

Diana

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Members_wBT8VgE
Beginner Level 3
Tablets

Hi, 

I am facing the exact same issue with my Tab S6 lite and done with the exact protocols as you've done. Called samsung customer care to no avail, took it to the service center and they said no problem. The sound very clearly starts glitching/fluctuating/lagging when there is a bunch of instrumentals and sound is over 90%. Must be a defective product. @Samsung please look into resolving my issue immediately as I've not been able to enjoy my tablet from the date of purchase and is making me regret my decision.

Aditya Das

 

Galaxyforhome
Active Level 1
Tablets
They knowingly say " no problem in speaker".....i mean they work for the company and they are very aware of such issue but they are told to act like that...I am not enjoying this tablet either...very cheap harware quality and very arrogant service centre human bots !!!!
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Tablets
Samsung doesn't listen to anyone. I am one of you.
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