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a week ago in
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a week ago in
TabletsDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we request you kindly share the log file just after the issue occurs. Also, share screenshots/ screen recording reproducing the issue for better understanding. This will help us to investigate further and resolve this issue.
Please share the concern by using the error report option via the Samsung Member application. To share a log file, click on Samsung Members Application > Support>> Type your issue>> Tap on error report >> Tap on send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support