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02-05-2024 10:52 PM in
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02-05-2024 11:14 PM in
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02-06-2024 12:45 PM (Last edited 02-06-2024 03:54 PM ) in
TabletsDear Samsung Member,
Greetings from Samsung Customer Support!
We appreciate you taking the time to share your valuable comments. However, we are taking your valuable feedback regarding this. we are continuously working to make our products better and more efficient.
Kindly perform the following steps to resolve the crashing issue.
Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.
Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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02-09-2024 11:55 PM in
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