Original topic:

Samsung tab a9+ keeps on crashing while doing simple tasks sometimes

(Topic created on: 02-05-2024 10:52 PM)
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sooorajsamsungfanboy
Active Level 3
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Tablets
Unreliable Performance: Samsung Tab A9+ Review Rating: ★★☆☆☆ I recently purchased the Samsung Tab A9+ with high hopes for its performance and functionality. However, after using it for a while, I've encountered significant issues that hinder its usability. Firstly, the device frequently crashes without warning. Whether I'm browsing the web, watching videos, or simply navigating through apps, the Tab A9+ has a tendency to freeze and become unresponsive. This has been incredibly frustrating and disruptive to my workflow. Additionally, I suspect that these crashes are due to software bugs, as they seem to occur randomly and without any specific trigger. Despite performing regular software updates, the problem persists, indicating a deeper issue that needs to be addressed by Samsung. Furthermore, the overall performance of the device is underwhelming. While it boasts impressive specifications on paper, real-world usage has left much to be desired. Apps often take longer than expected to load, and multitasking can be sluggish at times. On a positive note, the display quality of the Tab A9+ is excellent, providing vibrant colors and sharp images. The battery life is also decent, allowing for extended usage without frequent recharging. In conclusion, while the Samsung Tab A9+ has its strengths, such as a beautiful display and decent battery life, its unreliable performance and frequent crashes detract significantly from the user experience. I urge Samsung to prioritize software updates to address these issues and improve the overall stability of the device. Until then, I cannot recommend the Tab A9+ to others seeking a reliable and seamless tablet experience.
3 Comments
Green_Grass
Expert Level 2
Tablets
Try resetting it
Or wait for updates
cs_member10
Expert Level 5
Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share your valuable comments. However, we are taking your valuable feedback regarding this. we are continuously working to make our products better and more efficient.

Kindly perform the following steps to resolve the crashing issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Tablets
For 3 weeks no issue it stable now.first time use and 1 week after purchase. Was buggy now the device is stable in terms of its performance
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