Original topic:

JioTV app on Tab S7+

(Topic created on: 12-07-2021 04:23 PM)
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manjuv
Active Level 3
Options
Tablets
Any users from India have installed JioTV app on their Samsung tablet? When i try to install the app on play store it's says YOUR DEVICE ISNT COMPATABLE WITH THIS VERSION.

The jio site says that the app is compatible with Android tablets also. But somehow I am not able to make it work .

3 Comments
Tablets
Could you try installing Apk
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manjuv
Active Level 3
Tablets
I tried installing it, but doesn't work well for tablet. Aspect ratio and video size is messed up.
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cs-member13
Expert Level 4
Tablets

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.

Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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