Original topic:

Galaxy Tab A9+ very unresponsive to single point touch and slow animations after One UI 6.1 update

(Topic created on: 06-25-2024 09:14 PM)
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Members_xiv8cOm
Beginner Level 2
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Tablets

Pretty much the title. Bought the tablet. Enjoyed how amazing it is for it's price and how snappy it feels and then got an update and now the animations are super slow and it is very unresponsive to touch. Multiple touches always register but a single finger is hit or miss. More miss than hit. I reset the whole device. Didn't do a backup restore. Went through everything manually but even from the first time it turned on after the reset, it was obvious the problem's still there.

5 Comments
cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Yoyogupta
Active Level 1
Tablets
Facing similar issue after updating to oe ui 6.1
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Urmi2025
Beginner Level 2
Tablets
Same here. 60 hz seems more responsive than 90 hz.
Yoyogupta
Active Level 1
Tablets
I regret updating it. And customer support is useless. Samsung doesn't pay much attention to its lower end models .
Tablets
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