Furious

[Roxy247]

The claim process for the tablet thats promised with the launch of Samsung galaxy s21fe is really a hassle and I can't get hold of Samsung customer care on the nr provided pls advise .

[Dave-N]

I found it to be quite easy. Click on the benefits button in the discover tab and there is a voucher banner to redeem. Fill in the form and that is it.

[Roxy247]

How long did it take for them to deliver for you here in South Africa

[Roxy247]

I have done that and then they emailed me saying some of the documents I have scanned on for them such as the receipt and imei nr is not clear as I took pics with very s21 fe scanned with the phone and up loaded .so now I emailed it for them as requested with the email they send me I called them to follow up and they nr rings and then gets dropped during office hours.so I emailed them and it shows they did not except recipient mail so I can't get hold of them to follow up.

[Tsogo_sam05]

Hi, Roxy247 apologies for the inconvenience caused, kindly email samsung@altron.com or call the following customer care line 0876550515. 

[Roxy247]

I have forwarded the .email hope to get a response from typu guys thanks for getting back to me.

[GielieP]

Hi Guys, when providing me email it keeps on stating invalid email although signed into my account with that address.

[Tsogo_sam05]

Hi, GielieP apologies for the inconvenience caused, kindly use a different browser.

[sthelile]

Hi, I have the same problem, were you able to help and how

[GWolf]

Hi

With regards to the S21Fe/Tablet promotion after several attempts trying to register on the Samsung Members app I was left frustrated.

After being on this platform trying to find answers, I was told by administration to move to email verify@samsung.com.

Equally as useless, I have delivery receipts so mails are going through, NOT one reply on my 6 emails sent.

I'm exceptionally disappointed in a strong brand with no service.