Original topic:

Can't sync notes. Too many pen strokes (over 100,000)

(Topic created on: 08-22-2024 10:17 PM)
799 Views
Nitin_10
Beginner Level 2
Options
Tablets

One of my note has stopped syncing with the following error whenever I open the note:-

 

 

Can't sync notes. Too many pen strokes (over 100,000)

 

 

I tried deleting some of the pages from that note hoping it'll help the note to go under 100,000 and syncing would start working again, but this didn't work.

What's the solution for this issue?

And why it doesn't show any warning when it is about to reach the limit, that way users can create a new note and stop this issue from happening, that's really a poor functionality. And there is never any update on Samsung notes, why no development is going on, still there is no way of adding a table simply, images can be only indented to left... so many issues to fix but no updates :( 

3 Comments
Jay702
Active Level 4
Tablets
Please save the file as a Samsung Notes file.

Subsequently, delete the older version.

Following a restart of your tablet, kindly add the saved note to Samsung Notes.

There is a possibility that this solution may resolve the issue.

I recommend that you attempt this process.
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Jay702
Active Level 4
Tablets
If it is essential, kindly save the document in PDF format. Subsequently, kindly divide the PDF into two sections. Following this, kindly add the PDF to Samsung Notes.

(You may also attempt to add the entire PDF.)

By following these steps, the PDF will synchronize effortlessly after being added.
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cs_member10
Moderator
Moderator
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Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we request that you please share your product details( like the model number of the mobile or tab) on which you are facing an issue on the Samsung Members Application. This will help us to investigate further and resolve this issue.

Path: Samsung Members Application (open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

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