Original topic:

Camera stopped working in 10 days

(Topic created on: 11-06-2020 11:04 PM)
109 Views
shauzab
Beginner Level 2
Options
Tablets

My camera in new Samsung galaxy tab A8 stopped working in 10 days. When you try to switch to front camera, it hangs & doesn't work. Unable to use Google meet, zoom etc as front camera doesn't work. Pl. provide a solution as tablet is just 10 days old

0 Likes
2 Comments
Ehsank
Expert Level 5
Tablets
it is so sad, but good thing is this is under warranty, so please do visit service centre
cs-member13
Expert Level 4
Tablets

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Please be assured and perform following methods to resolve the Camera issue:-


1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).


2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

 

0 Likes