Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Clear an app's cache, follow the steps: Navigate to Apps> navigate to and open settings> tap apps> View system apps> application > storage> Clear the cache.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Thank you for writing to Samsung. Warm regard, Samsung customer support
