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03-16-2025 11:00 PM in
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03-16-2025 11:14 PM in
SmartThingsI'm sure if you did the same ting with flagship TV's of Samsung it would woek seamlessly

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03-17-2025 10:26 AM in
SmartThingsDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
● Clear app cache through Device care:
→ Settings > Device care > Storage > CLEAN NOW.
● Smart view clear data: Settings> Apps> Filter and sort> Show system apps>OK>Smart View app> Storage> Clear data.
● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
● Kindly try to connect the same after performing the above given steps.
● Make sure your Tv voluam is working fine.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).
Warm Regards,
Samsung Customer Support
