Original topic:

Smart view slow

(Topic created on: 03-16-2025 11:00 PM)
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ezraken
Active Level 6
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SmartThings
Like the title says smart view is very slow and some time take more than a few tries to connect, I'm using my tv, my wifi and my phone why isn't this an instant thing,
Recently i found out about tap on tv to cast feature but after taping the phone on tv the phone asks for confirmation it really kills the point of the feature, i do think security is important but not to the point it becomes a constraint, if I'm trying to cast on a paired device it shouldn't ask for confirmation neither should it fail at connection i have good network, 
Tv in question is samsung cue60a 55
And phone is s24.
2 Comments
AudioJack35
Active Level 10
SmartThings
It's poor software tuning,
I'm sure if you did the same ting with flagship TV's of Samsung it would woek seamlessly
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cs_member10
Moderator
Moderator
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SmartThings

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Clear app cache through Device care:
→ Settings > Device care > Storage > CLEAN NOW.

● Smart view clear data: Settings> Apps> Filter and sort> Show system apps>OK>Smart View app> Storage> Clear data.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Kindly try to connect the same after performing the above given steps.

● Make sure your Tv voluam is working fine.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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