Hey there, So from past few weeks I'm facing some problem with the quick share app on my galaxy book and my phone. What happens is whenever I share or transfer a file from my phone to my laptop, the quick share app stays stuck in high power mode. Now this causes the battery to drain a lot faster and there aren't really a lot of ways to tell if it's stuck in this glitch or not, unless i realize the battery is dropping way faster and the device is heating up even when idle. Then I've to manually force stop or end task the app in both my phone and my laptop. Now i do use quick share a lot and I keep my Bluetooth on almost all time, now this glitch is really annoying as I've to restart the app after each file transfer which is quite a headache... I appreciate any help from the community... Thanks in advance!
As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.
Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
