The SmartThings application on my S23 Ultra has recently ceased to function correctly with my television. While the TV controls within the app are unresponsive on my device, they operate as expected on other Samsung phones. I have already attempted troubleshooting steps without success. I have cleared the cache and tried unistalling it and still no response.
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
