Original topic:

unlock issue

(Topic created on: 07-03-2018 01:13 AM)
201 Views
Dinea
Beginner Level 2
Options
Secure Folder
when i unlock my s9 plus using finger print secure folder is opening automatically every time. this is weird. is there any setting i am missing. kindly suggest
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2 Comments
admin_
Expert Level 5
Secure Folder
We really apologize for the inconvenience caused as secure folder open automatically. In order to fix the issue, we suggest you to follow below troubleshooting steps:

- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Move out the secure folder data and re install the secure folder again.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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himardiburman
Active Level 6
Secure Folder
nice
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