software update

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secure are not working i. my device

[MiraclePanda]

mention your phone ?

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samsung a5 (17)

[MiraclePanda]

did you install secure folder thru apk ?

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no

[MiraclePanda]

can i know what error you got ?
just trying to help you.

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not working not open secure folder

[MiraclePanda]

did you root your phone ?
if yes just forget about secure folder but if you didn't root try to reinstall your os with smart switch as many ppl had the same issue but it got solved after os reinstalling, you can also visit service center to flash os .

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ok thank u

[admin_]

Thanks for sharing your concern. We would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/