Thank you for being with Samsung and sharing your concern. We would request you to follow troubleshooting steps to overcome the issue: 1) Re-Configure the lock and check the issue again. 2) Kindly disable the options under Smart Lock by navigating into Settings >> Lock Screen & Security. 3) Navigate to Settings >> Apps >> Press on three dots >> Reset App Preferences. If the issue persists, We would request you to provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports) Be sure to hit ♡ when you find an answer that works for you.