Can someone from Knox team help me here, I have a Samsung galaxy S20FE and due to multiple incorrect passwords my phone got locked, however I unlocked it by November 2023 using the Samsung account, however post that my phone got unlocked but showing a new error message stating " please enter your password which contains 4 letters and 1 character".
I have set my pin( only digits no characters) only not sure why im I getting this error even after a successful remote unlock. I went to samsung showroom they gave me only reset option, I cannot afford lose my data as I did not create a back up number 1 also, data it contains are my baby pictures which I cannot afford to lose as it's 4year memorable data.
Can someone tell me from Knox what is the requirement from my end to unlock it as I have been trying ways to reach many ways for these 2months to reach Knox team. Please help
As per your query, as you have already done the possible troubleshooting steps on your device, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
