Thanks for being with Samsung and sharing your concern. We would like to inform you that if your device has Active Internet connection and apart from that, the device is having Samsung Account logged in and Remote Control features are enabled, you can visit the mentioned link https://findmymobile.samsung.com/ and login with the same Account. By doing the same, you would be able to track, lock or unlock the device. Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
