Thanks for being with Samsung and sharing your concern. We apologize for the discomfort caused to you. We would like to inform you that in such case, you need to reset the device after taking full data backup. Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
