Original topic:

charging issue

(Topic created on: 3 weeks ago)
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Nebistar
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I am not sure why but when I put device on charging after 20 mins it stops showing expected full charge time and charge slow ,
Also around 82 or 83 even charger connected and device showing its charging , charging gets stuck after 20 mins shows same 82 or 83 unless I stop charging wait for 2 mins and start charging again
Original wire and charger useed, 
also basic charging mode is there not any limitation charging 
Device is also not heating that much as , Bluetooth, or other sensors in stopped position 
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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