Whenever I try to move any image from WhatsApp Images folder to Secure Folder using Gallery in Samsung M52 it always fails and prompts to the msg "Couldn't Move all the items" (Screenshot in Comment). Once the same file is moved to other any folders it moves that file to Secure Folder easily there.
Can you please help me with this issue or if it's inbuilt error then Samsung needs to fix this bug in the update?
If the file is a copy of original file which is already in SF,but the copy is not in SF you can't move. The SF won't allow to store 2 files of same content.
On Android, media files are automatically saved in your WhatsApp/Media/folder. If you have Internal Storage, the WhatsApp folder is located in your Internal Storage. If you do not have internal storage, the folder will be on your SD Card or External SD Card.
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same.
WhatsApp is not following Google's recommendations and is storing Images(Video, etc) in the '/Android/' subfolder. When a file in the '/Android/' subfolder is moved to another user space, the file can be deleted according to the Google AOSP concept. So, SecureFolder does not support moving files in the '/Android/' subfolder between users, and it is not a problem but a normal operation.
If you need to move such a file, you can move the file to a folder other than a subfolder of '/Android/' first (eg, Download or Media, etc.), and then you can move it to the secure folder.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
