Original topic:

After update secure folder is not supporting whatsapp

(Topic created on: 11-10-2022 09:26 PM)
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Sam9936
Beginner Level 2
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Secure Folder
I have S22 ultra, i recently updated it after which whatsapp in secure folder is not working. I restarted phone, Force closed whatsapp in sec. Folder, cleared cache, updated it, reinstalled it several time. When reinstalled it would work for 30 to 40 secs and then app not working notification will come. When i click the app nothing happens but when i click it multiple times whatsapp opens i can see chats but message that app is not working comes. I have 2 number private and work and it is cruicial that both whatsapp are working. What can i do for it?
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1 Comment
cs_member8
Moderator
Moderator
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Secure Folder

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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