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11-13-2024 10:53 PM (Last edited 11-13-2024 10:54 PM ) in
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11-13-2024 11:59 PM in
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11-14-2024 12:07 AM in
Secure FolderSee it....
If my comments think you got a solution. Click on 3 dots, and choose accept as solution
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11-14-2024 12:09 AM in
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11-14-2024 03:31 PM in
Secure FolderDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support

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