Original topic:

Security problem.

(Topic created on: 11-13-2024 10:53 PM)
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Riaz1264
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Dear Sir /Madam, 

Samsung A54

1. I When Samsung pass then show your device has been rooted. samsung pass cannot be used on rooted devices for security reasons.

2. When Software Update then Connecting to server registration failed my samsung.?

Dear Samsung team, Please Solution me.
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Riaz1264
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Samsung pass, security problems & About Status not official show Coustom.
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RajRC
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https://youtube.com/shorts/KcmSrFsjtDM?si=aPKIQCc_2Zds_bxb
See it....

If my comments think you got a solution. Click on 3 dots, and choose accept as solution
RajRC
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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