Original topic:

Secure folder

(Topic created on: 07-13-2020 12:50 PM)
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Samsung_rVE0PWR
Active Level 3
Options
Secure Folder
I cant find my secure folder
As i can see in apps info it is disabled and there is no option to enable it
Kindly help me out on this one asap
Secure Folder
now when i try to move my pics to secure folder it says no app is there to perform this action
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Anonymous
Not applicable
Secure Folder
Just now I searched and saw my posts regarding this. Maybe a update issue try to contact service centre.

For time being
Use mobile in safe mode and check if you can enable it from there.
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Secure Folder
yeah i think but funny thing is
i updated my mobile on 7th of july and used secure folder on and around 10th of july 🙄😏
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Secure Folder
Go to settings>biometrics and security>tap on secure folder>and log in to your samsung account once again and check..if its done or not
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Secure Folder
dude there's no secure folder optionover there
this was the first thing i checked
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Samsung_0vHflAf
Beginner Level 2
Secure Folder
no option secure folder
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Anonymous
Not applicable
Secure Folder
So may be Samsung folder got updated in background which caused issue.
As I said check if you can enable it in safe mode.
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Secure Folder
let me try
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Secure Folder
ok wait
how do i use it in safe mode
do i need to switch off ?
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Anonymous
Not applicable
Secure Folder
You click on power off to switch off right. Now touch and hold power off button you will see safe mode. Click it and it will restart in safe mode.
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