Original topic:

Secure Folder not working correctly.

(Topic created on: 03-11-2023 08:09 PM)
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kaevm
Beginner Level 5
Options
Secure Folder

Sometimes when I try to send a file to secure folder, it refuses to without even a notification, even if secure folder is unlocked. On trying again, it sends the toast 'You are already sending files to secure folder, try again.' This only goes at a restart. However, most times, trying after a restart gives me the same problem. When will this be solved?

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5 Comments
TonyStárk
Active Level 8
Secure Folder
Backup your secure folder and reinstall it. Had the same problem before and that's how I resolved the issue.
Taejo
Active Level 1
Secure Folder
How to backup secure file?
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Kunal2
Expert Level 1
Secure Folder
Update secure folder from galaxy store.
Clear the app data secure folder
Rajj3
Active Level 7
Secure Folder
Or pray that in next update Samsung bring app lock inbuilt so that there's no worry of transferring files to secure folder 😅
cs-member11
Moderator
Moderator
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Secure Folder

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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