Original topic:

Secure Folder doesn't working

(Topic created on: 02-07-2025 07:08 PM)
317 Views
ezhilkannan
Active Level 1
Options
Secure Folder
Dear Samsung Support Team,

I am reaching out to seek assistance with an issue I am encountering on my Samsung S23 regarding the Secure Folder functionality. Despite several troubleshooting attempts, I have been unable to install or access Secure Folder due to a security policy restriction message.

**Objective:**
I aim to resolve the Secure Folder installation error and gain access to its functionality on my Samsung S23 device.

**Issue Details:**
- Model: Samsung S23
- Error Message: "Security policy prevents installation of Secure Folder"
- Troubleshooting Steps Taken:
 1. Checked Device Administrator Settings
 2. Updated Secure Folder to the latest version
 3. Cleared cache and data for Secure Folder
 4. Attempted to disable any conflicting security policies
 5. Considered a factory reset but preferred to seek professional guidance first
- Additional Context: The device is not managed by any corporate IT administrator, and I have not been able to identify any specific apps or settings that might be causing this issue.

I would greatly appreciate your guidance on how to proceed to successfully install and utilize Secure Folder on my device. If there are any additional details or steps you require from me, please let me know.

Thank you for your assistance.

Best regards,
Ezhilkannan

106 Comments
semsanu
Beginner Level 2
Secure Folder
A35 secure folder doest working plz help about this
0 Likes
Prashantkumar750
Beginner Level 2
Secure Folder
Security policy prevents the installation of Secure Folder m55
0 Likes
yuvii_767
Beginner Level 2
Secure Folder
Security policy prevents the installation of Secure Folder.
0 Likes
Desksha
Beginner Level 2
Secure Folder
S24 Security policy prevents the installation of
Secure Folder,
0 Likes
Santoshlipu
Beginner Level 2
Secure Folder
Dear Samsung Support Team,


I am reaching out to seek assistance with an issue I am encountering on my Samsung A16 5g regarding the Secure Folder functionality. Despite several troubleshooting attempts, I have been unable to install or access Secure Folder due to a security policy restriction message.


**Objective:**

I aim to resolve the Secure Folder installation error and gain access to its functionality on my Samsung A16 5g device.


**Issue Details:**

- Model: Samsung A16

- Error Message: "Security policy prevents installation of Secure Folder"

- Troubleshooting Steps Taken:

 1. Checked Device Administrator Settings

 2. Updated Secure Folder to the latest version


I would greatly appreciate your guidance on how to proceed to successfully install and utilize Secure Folder on my device. If there are any additional details or steps you require from me, please let me know.


Thank you for your assistance.


Best regards,

Santoshlipu
0 Likes
chawea
Beginner Level 2
Secure Folder
Security policy prevents the installation of secure folder
0 Likes
chawea
Beginner Level 2
Secure Folder
M15 Security policy prevents the installation of secure folder
0 Likes
rahulsancheriya
Beginner Level 2
Secure Folder
I am reaching out to seek assistance with an issue I am encountering on my Samsung A35 regarding the Secure Folder functionality. Despite several troubleshooting attempts, I have been unable to install or access Secure Folder due to a security policy restriction message.
0 Likes
alfiza
Beginner Level 2
Secure Folder
How can i resolve the problem related to secure folder
0 Likes
pankaj042
Beginner Level 2
Secure Folder
I am not access my secure folder Showing security policy prevents the installation of secure folder
0 Likes