Hello all, Yesterday I factory reset my Samsung A55 phone because of heating issue. Prior to reset I did backed up all data including "secure folder", after factory reset through Smart switch I restored all the data including Files, images, videos, documents & apps including secure folder data. But after restoring I couldn't see secure folder data rest all got restored. I could see the same Secure folder in back up & restore option Can anyone help me in this issue, the missing data is very important for me.
I again tried restoring secure folder several times since it will there till another 4 weeks in cloud but couldn't see it anywhere after restoring
I understand how concerning it is to lose important data, especially when you've taken the precaution of backing it up.
Possible Reasons for Missing Secure Folder Data 1. *Encryption and authentication*: Secure Folder data is encrypted and protected by Samsung's Knox security platform. During the restore process, the encryption keys and authentication tokens might not have been properly transferred or re-established. 2. *Cloud storage limitations*: Although you mentioned the backup is available in the cloud for 4 weeks, there might be limitations or restrictions on accessing or restoring Secure Folder data from the cloud. 3. *Smart Switch restore limitations*: Smart Switch might have limitations when restoring Secure Folder data, especially if the data is encrypted or protected by Knox.
Troubleshooting Steps 1. *Try restoring Secure Folder data using Samsung's Backup and Restore*: Instead of using Smart Switch, try restoring the Secure Folder data using Samsung's built-in Backup and Restore feature. 2. *Check the Secure Folder app*: Ensure the Secure Folder app is installed and updated on your device. Sometimes, a simple app update can resolve issues. 3. *Verify encryption and authentication*: Check if the encryption and authentication settings for Secure Folder are properly configured on your device. 4. *Contact Samsung support*: Reach out to Samsung's customer support and provide them with the following details: - Your device model (A55) - The backup method used (Smart Switch) - The issue with restoring Secure Folder data - Any error messages or codes you've encountered
