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Original topic:

My secure folder is locked and forgot the pin

(Topic created on: 07-26-2024 11:33 PM)
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yasminnnnie
Active Level 1
Options
Secure Folder
I cannot do anything about the "secure folder locked " notifications in my home and lock screen.
I forgot the password and it doesn't show any steps like "forgot pin" 
Now what to do to remove the notification permanently or reset the password?
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9 Comments
abhijithjay
Active Level 5
Secure Folder
1) Open the Secure folder and enter any pin.
2) If the pin you entered is wrong, it will then show an option named "Forgot pin"
3) Go ahead and reset the pin using your Samsung account.

Hope it helps 🤞🏻
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yasminnnnie
Active Level 1
Secure Folder
If I enter a wrong pin it says try again in 30 seconds
It just DOESN’T show the forgot pin
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abhijithjay
Active Level 5
Secure Folder
In that case, log out of your Samsung account. You will then probably be able to uninstall the secure folder app.
yasminnnnie
Active Level 1
Secure Folder
Thanks
I logged out and was able to uninstall secure folder
but i have another question
does uninstalling it causes the phone any damage or something?
Ps:i had nothing important in that folder though
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Solution
abhijithjay
Active Level 5
Secure Folder
Nothing to worry. You can always install it later if you need the Secure Folder app. Uninstalling it doesn't harm your phone in any way whatsoever 😀.
yasminnnnie
Active Level 1
Secure Folder
What to do now?
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Secure Folder
Enter the wrong pin. There you will get the option " Forget pin"
Click on that and then choose " Reset" option, It will verify your Samsung account password / fingerprint , on entering , it will give you the option to add New password/pin/pattern
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yasminnnnie
Active Level 1
Secure Folder
Entering the wrong pin, i don't get an option of "forget pin ", but it says try after 30 seconds
It doesn’t give me the reset option
Secure Folder
Switched off the device then switched on the device and then try
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