Original topic:

Samsung wallet launch error

(Topic created on: 05-30-2024 05:23 PM)
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22sumit
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Samsung Wallet
I'm getting error everytime I launch Samsung wallet. I've already downloaded Samsung pay app but on launching it throws error as Couldn't update Samsung wallet. I've installed latest version and app version shows as 5.4.99

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cs_member10
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Samsung Wallet

Dear Samsung member,

Greetings from Samsung customer support.

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Reset app preferences: Settings > Apps > More option > Reset App Preferences.

Kindly try to connect your device with "other devices" and check.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Kindly check the network of your device and try again to update your application.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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