Samsung Wallet not allowing to add second payment method

[ShreyMehta]

Samsung Wallet app on S24 Ultra is not allowing me to add a second card whether it's a debit card or credit card. I recently upgraded to S24 Ultra from Note20 and all my Samsung wallet data was transferred via Smart switch...unfortunately, I was unable to activate the card. Tried troubleshooting with Customer Support, including, resetting the app, clearing cache, cookies data, reinstalling...but nothing worked. Instead, I was told to go to the Service Centre as my device could be defective. Went to a Samsung Smart cafe, where upon checking, the staff found out that other S23 Ultra and S24 Ultra devices were also unable to add any new card with the same error...however, the existing cards on it were functioning perfectly.

It appears that Samsung Wallet on Android 13 One UI version 5.1 has no issues, but with One UI version 6.1 Android 14 on the newer models it will not add a second card.

This was confirmed by Samsung Staff at the Samsung Smart Café

Reported this back to Samsung Customer Support and Samsung Wallet team, and as usual, absolutely no resolution provided. 

Other members are welcome to check and confirm the same. 

Screenshot of error attached

[Sravan_]

I did manage to add 2 credit cards to my wallet on S24ultra

[ShreyMehta]

Well, I did try again, and I am able to reach the verification option, but it doesn't send me any OTP...neither on my number or email. No matter how many times I try.

[Sravan_]

Don't try inside secure folder

[ShreyMehta]

Yeah, checked that, haven't even enabled secure folder on my device

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we request that you please share your contact details on the Samsung Members Application (open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

[ShreyMehta]

Done. Have shared my number via the same steps. Apologies for the late response.

[ShreyMehta]

Your team finally called me today, as usual, they are clueless of the issue... To the point of repeating the same nonsense that was advised earlier, which did not work. Finally, I was told, please submit diagnostic report....internal team will check. By far the worst service I have ever experienced by Samsung.