Fingerprint authentication not working for payments

[Hareesh03]

I pay with samsung pay all the time. Whether it is from the wallet or using UPI! 

After a recent software update, I cannot use my fingerprint for authentication for payments. If we use the fingerprint option, After scanning the fingerprint, the screen stops responding. But the payment using pin works just fine.

I applied the update two days ago!

I hope samsung fixes this!

[Anonymous]

Remove it and readd

It's due to using more sanitizers our hands finger prints are rubbing

[AlenSony소니알렌]

Remove current fingerprint and add new
Its happens sometimes after update in some devices

[Lekshmanan]

Clean Ur Fingerprint Sensor
Remove and readd.

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.  

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Hareesh03]

Dear Samsung, after the new Samsung Pay india update, the fingerprint issue got solved. Thank you