I noticed a delay in receiving notifications for UPI transactions, especially when the amount is credited. Initially, the delay was about 24 hours, but recently, I was shocked to receive a notification for a transaction that occurred 7 days ago.
1 image - payment I recived, 2nd image notification I recived.
After 7 days I recived notification.
I reported this issue to the support team, and theyadvised me to clear the app cache and reinstall the app.
Respond from member team
I followed their instructions, but there wasno noticeable improvement. Finally, they suggested I contact the special team that handles issues related to Samsung Pay. I did so, and theyguided me to file a complaint on their website. However, the website is currently inaccessible due to server issues.
Website not responding due to server issues.
After a day,I received an email stating that they might need more time to respond to my queries. Overthe next 3 days, I received additional emails that repeated the same advice to clear the cache and reinstall the app, which I had already done.
Emails I received which was same as I revived earlier via member. And issues still exists.
- All setting are normal such as no background Restriction in terms of blocked notification, battery & data uses.
- All means all apps , system apps, devices r running at latest update.
- no 3-rd party apps installed as of now.
- network can't be reason; bcz transaction history upto date as payment received. Issue with notification 🫡
- tried app data clearing, reinstalling, reset All settings.
- Nddon't want to reset device. If I have to reset I would like to switch to another UPI. Resetting takes lots of time and data to recover all backup. Some setting can't be backup.
Are you also facing the same issue?
Please let me know if you have any other ideas on how to resolve this, besides resetting the device.
A34 5G
Website open now, address- https://www.samsung.com/in/samsung-pay/
Next tap - "Samsung pay email support."
Next tap - "Samsung pay email support."
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