Original topic:

VISA CARD NOT ADD TO SAMSUNG WALLET

(Topic created on: 09-14-2023 07:28 PM)
792 Views
SAM9908
Active Level 5
Options
Samsung Wallet
I am unable to add listed banks VISA card in Samsung Wallet application. Master card is working fine. When I am trying to add VISA card facing error "you entered information is incorrect kindly enter proper information". 
9 Comments
Jaineel
Active Level 3
Samsung Wallet
Yes, I m facing same issue
0 Likes
SAM9908
Active Level 5
Samsung Wallet
As discussed with samsung pay helpline previously registered VISA card can't add to application. If we have new card it will add. It issue has been raised with team.
cs_member8
Moderator
Moderator
Options
Samsung Wallet

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and request you kindly contact the Samsung S Pay helpline at 1800-123-7729, They will guide you with the exact information regarding this and resolve your issue.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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SAM9908
Active Level 5
Samsung Wallet
We have already talk with customer care and got this update. Give us time line of the resolution of the issue.
Anonymous
Not applicable
Samsung Wallet
What was the time line to resolution?
Date
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SAM9908
Active Level 5
Samsung Wallet
Now my problem is resolve.
0 Likes
Anonymous
Not applicable
Samsung Wallet
How did it fix
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Anonymous
Not applicable
Samsung Wallet
Im trying for past 3days
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SAM9908
Active Level 5
Samsung Wallet
Nothing to our side, issue resolved from samsung side.