Original topic:

NFC not working

(Topic created on: 10-01-2024 10:42 AM)
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rrak611
Beginner Level 2
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Samsung Wallet
I have  bought a s24 ultra last month.
After setting up NFC payment it worked for 2 .3 times. Recently I tried to do a payment its not working. I thought it was the pos machine's complaint. But today i tried to add new card through nfc input but its not working. Tried with different card but the result is same. Nfc is turned on and when I do diagnostic its showing normal.
Anyone faced same issue? Any solution for this.?

Thanks in advance.
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1 Comment
cs_member10
Expert Level 5
Samsung Wallet

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that Before you can use the NFC feature to make payments, you must register for the mobile payment service. To register or get more information about the service, contact your service provider. kindly make sure there is no issue from their end.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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