Try emailing samsungshop@email.support.samsung.com with the query. They raise the complaint id and send the request to backend team. They refund procedure is very slow. May take half a month to more than a month.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask question
