MS Office 2021 not pre-installed on Galaxy Book 2

[LMPMumbai]

I recently purchased a Samsung Galaxy Book 2, but it doesn't have MS Office 2021 pre-installed though Samsung India website and the product box mentions that Office 2021 Home & Student version are lifetime free and pre-installed on the device. Contacted Samsung Customer Care multiple times, they redirected me to service center. Two of the nearest service centers refused saying they provide only hardware support. I have also emailed the grievance officer but haven't got any reply yet. Please help

[SiddharthaMalakar]

Have anyone else facing the same problem !!

[PIYUSHagar2]

Same problem no MS office preinstalled, customer care is asking to mail samsung support, samsung support mail is not replying. Customer care is saying you'll receive a call back, but no one calls back. No support is available to Customers from samsung. I tried chatting with samsung customer service and they said to call Customer care. Vicious cycle goes on and on.

[shaik12345]

Same issue for me also

[SrajTech]

Any solution?
How is your overall experience with it?

[Chinmay Pancholi]

 Same issue for me also

[Gagan P Shetty]

Same issue for me too

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask question

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[chittemdurgapraveen]

same issue

[SrajTech]

Did you get any solution?
How is the galaxy book 2 overall?