After waiting for the S22 Ultra ordered during the live event on Feb 22, today my phone was finally getting delivered but there are more issues for us samsung loyal fans. I had put in my Note 8 for exchange in this order which is in perfect working condition. Cashify app showed all tests passed, IMEI matched but bluedart guy got an error when he scanned the code from cashify app. Different errors tried many things but the bluedart guy did not give me the delivery and went back.
Bluedart says they can't help
Cashify says Samsung can help
Samsung chat sends me to another chat queue then that one sends me to a tech support team nbr. Tech support person says wait for 48hrs. I ask for a callback, none recieved so far.
I see similar cases on twitter and also in the review comments of cashify app in playstore.
Bottom line, I didnt get my S22ultra just becoz of this foolish app integration that samsung bluedart and cashify have whicb is not working.
If this order gets cancelled then I'm moving away from Samsung.
No, I have been following up with them on multiple channels. Same response that it will take time and refund will take 7-10 days but so far even the order cancellation has not been done.
Exactly same issue because of Cashify here. My phone is in a good condition but because of some dents the whole order was cancelled by the bluedart delivery person. They should atleast have a mechanism to cancel the exchange and process the delivery.
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