Original topic:

DEFECTIVE PRODUCT SOLD

(Topic created on: 08-09-2021 05:42 PM)
1156 Views
rohan_2187
Active Level 1
Options
Samsung Online Store

Had ordered samsung A22 5G for my Mom online from samsung online store but has experienced an awful moment by purchasing it online as next day it was been taken to the authorized service center. Request to issue refund or issue a brand new handset of same model through a clean / authentic dealer / vendor not through SAVEX TECHNOLOGIES PVT LTD.

12 Comments
SrajTech
Expert Level 5
Samsung Online Store
Ask for replacement adamantly
rohan_2187
Active Level 1
Samsung Online Store

Yes Sir had asked for the same but this defines the product build and handling quality as well which we are been charged for.

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MDKaif230
Active Level 7
Samsung Online Store
Samsung provides lots of features, but their product quality is disappointing..
rohan_2187
Active Level 1
Samsung Online Store

I think yes you're right!

0 Likes
MDKaif230
Active Level 7
Samsung Online Store
It's Better to write an email to service head rather than posting here..
[email protected]
Attach your job sheet number/jobsheet with email..
0 Likes
Samsung Online Store
No meaning doing so , thay are adamant in acting..even for cases of flagship devices like s21 plus...
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MDKaif230
Active Level 7
Samsung Online Store
Ask for replacement.. Dont settle for repair
0 Likes
Samsung Online Store
what happened with device ?
damaged piece ?
AlphaTrion
Expert Level 1
Samsung Online Store
It wasn't your mistake, dont accept that product and take the money back if they are not willing to provide replacement. You can always report these kinds of people and services.
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