Original topic:

DEFECTIVE PRODUCT SOLD

(Topic created on: 08-09-2021 05:42 PM)
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rohan_2187
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Samsung Online Store

Had ordered samsung A22 5G for my Mom online from samsung online store but has experienced an awful moment by purchasing it online as next day it was been taken to the authorized service center. Request to issue refund or issue a brand new handset of same model through a clean / authentic dealer / vendor not through SAVEX TECHNOLOGIES PVT LTD.

12 Comments
Samsung Online Store
What's the awful moment you had experienced??
Anonymous
Not applicable
Samsung Online Store
Wow! Completely unclear post? What is the issue of your device? What do you want Samsung or service center to do? What did they say in response??
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Samsung Online Store

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,  
Samsung Customer Support

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