Unable to link Samsung Health with Vitality

[ShabanaJ]

Good day..

I just got a new Samsung Galaxy S24 FE and I am unable to link my Vitality to the Samsung health app. The button to allow permissions to link the 2 is greyed out. Can someone please assist me with this. 

[iceageiceage]

 same problem.... did you find out why? contacted both Samsung and AIA vitality and been ignored for a week now still no word...

[ShabanaJ]

They made me factory reset my phone and download the app again. It's been working since