Hi having issues linking the Samsung health data to my discovery app,

[Karynne]

Health data is not syncing with discovery app which affects my vitality rewards. Manual syncing does not work either. Help please

[Tsogo_sam05]

Hi Karynne

Kindly provide more information related to your query and please advise what error message are you getting?

Please also provide a screen shot of the error.

These details will help us properly understand the situation you are facing, and allow us to offer the support you need.

[Karynne]

It is to sync with my discovery app but manual syncing on both does not work

[Tsogo_sam05]

Clear cache of the app and then try to sync again: Settings>> Apps>> Discovery app>> Storage>> Clear Cache 

[Francé]

This worked. Thank you

[Jacquesvr]

Have the same issue and clearing cache does not resolve the issue.
When trying to sync from the Discovery app, it appears to start syncing (see some date populating) and then fails with the error as shown by the OP.
In the option it gives you the option to retry after it fails, but this just keeps looping - fail/retry.

[Karynne]

I agree with members ahv2krh that's the same notification I get

[Jacquesvr · Accepted solution]

@Karynne I've gone through various iterations and this last one worked for me.

In Discovey app, select Samsung Health and then delink option.
NB: Then revoke all permissions firs.
Then go to delink again and delink completely.

Close app. Go to settings, apps and select Discocery. Under storage clear the cache.

Go back to Discovery and link Samsung Health app again and select all permissions.

Now sync.

I waited a while and it actually completed the sync.

Hope it works for you too!

[Vees1]

Health data is not syncing with discovery app

[SteveT501]

I have the same problem