I am writing to raise a concern regarding the accuracy of the activity and step tracking on my Samsung smartwatch.
Recently, while traveling from my location to Pune, I was wearing the watch throughout the journey and also while sleeping. However, I noticed that the step count continued to increase even though I was not actually walking.
On another occasion, I was simply clapping my hands while sitting, and I noticed that the watch was still recording additional steps. This makes me concerned about the accuracy and reliability of the activity tracking.
If the watch records steps while I am sleeping, traveling, or simply moving my hands without walking, how can I trust the step count and other activity-related data provided by the watch?
Could you please explain:
Why is the watch recording steps when I am not walking?
How does Samsung differentiate between actual walking and hand movements?
Is this a known issue with the current software/firmware?
Is there any recommended calibration or troubleshooting procedure to improve step-count accuracy?
I would appreciate it if you could investigate this issue and provide a proper explanation or solution. Accurate activity tracking is important because users rely on this data to monitor their daily activity and fitness.
Thank you for your support. I look forward to your response.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
