I bought galaxy 8 LTE watch for my mother to monitor her health. I have disabled all battery saving features , enabled auto sync via mobile data / wifi also , unrestricted background app use, still samsung health data is not getting auto synced unless and untill I open the samsung health app from her phone. I have a common samsung account for her watch , her phone (connected to the watch via bluetooth) , and my phone so that I can monitor her health even if I am not present near her. But due to auto syncing problem I am unable to monitor her heart rates and other health features on my phone when I am outside.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon also go to service center for check and resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
Please know that you can connect it in the following way:
First off, please make sure to connect your watch to the phone trough the Galaxy Wearable app. Samsung Health > More options (the three vertical dots) > Settings > Accessories.
A list of different device categories will be displayed. Search for and select your device. If your type of device is not listed, tap Scan for accessories.
If it's not finding any, please check for compatibility under Samsung Health > More options (the three vertical dots) > Settings > Accessories > Sort by > Search.
If your device is showing up in the list but not connecting or if the desync issues continue, please try the basic troubleshooting steps bellow:
First of all, please make sure that you synchronize your data, in order to prevent any losses. To do so, go to Samsung Health > More > Settings > Accounts and either disable and then re-enable ‘Auto Sync', or tap 'Sync now'.
Now Go to Settings > Apps > Samsung Health > tap Force stop > Storage > Clear Cache.
Afterwards, make sure to update the device firmware to the latest available version. This can be done by going to the Settings of your device > Software update > Download and install. If you have an update available, it should notify you there.
Make sure to also update the Samsung Health application to the latest version. Go to the store from where you downloaded it (Galaxy Store or Play Store) and check if there are any updates available.
Also: 1. Go to Settings → Apps → Galaxy Wearable → Storage → Clear cache + Clear data; 2. Go to Settings → Apps → Samsung Accessory Service → Storage → Clear cache + Clear data; 3. Go to Settings → Apps → Gear S/Fit Plugin → Storage → Clear cache + Clear data now update Samsung health from the watch:- Galaxy Watch > Google Play Store > My apps > Please update [Samsung Health] if it is found in the update list.
Please note that the steps provided above might be different, based on your mobile device, whether it’s a Samsung or a non-Samsung one.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application(Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send).
