Original topic:

Video showing default navigation line on top of video for all video player

(Topic created on: 06-03-2023 08:51 AM)
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Chandaninit
Active Level 3
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Samsung DeX
The issue started recently when all video players ,mx player,vlc player showing default navigation bar on top of video . It should be gone while playing the video. It's very irritating. However the default video player has no such problem.

Can this be fixed by samsung team as soon as possible. Not able to attach snapshot here .Attached in comment
Thanks
7 Comments
Samsung DeX
Check for updates and Clear your applications' chache data or clear all data...
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Chandaninit
Active Level 3
Samsung DeX
Where is the option to clear cache or data for dex?Could not locate it
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Samsung DeX
Goto settings then open Apps and search for that application.
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Chandaninit
Active Level 3
Samsung DeX
Dex application is not there in list.
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Samsung DeX
Maybe it's a bug, will be fixed by next update.
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cs-member11
Moderator
Moderator
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Samsung DeX

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Chandaninit
Active Level 3
Samsung DeX
It fixed with upgrade of Android 14..
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