Original topic:

Issue With Dex..Not able to use Smart Switch App after closing Dex mode..

(Topic created on: 04-21-2020 08:53 PM)
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Gst26
Expert Level 5
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Samsung DeX
There is a bug or an issue with Dex Exit mode....I have both "Smart Switch" & Dex App on my Laptops running on Windows 7 & 10 and I checked this on both the laptops (7&10 Version) with latest updated version of both  apps.....When you use Smart Switch first and then you want to use Dex mode after exiting/Smart Switch App, Dex mode works properly.....
   But when you uses Dex mode first and after Completion of your task on Dex mode, you go through the Exit Dex mode...Dex mode Closes (Exit) and your Phone's Display as well as your Laptops Display returns to Normal mode..And you can do any other task on your Laptop using the apps available on your Laptop, But as soon as you Click on Smart Switch App it keep on asking for "Close Samsung Dex and then restart with Smart Switch PC" and this message will keep on reflecting untill & unless Either you Restart your Laptop...I made Correction to last line (Edit) since written Handset instead of Laptop.... And some Bug or issue is with the Synchronization of Both..

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What is this ???
10 Comments
Xandolf
Beginner Level 2
Samsung DeX

 . You think you closed DeX, but you didn't.  Task manager says you closed DeX, but you didn't.  Open DeX and go to settings (upper right corner). There is a setting that causes DeX to open when you plug in the phone.  Turn it off!  After that I had no problem with "Smart Switch" and backed up my S20 Ultra.

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